Privacy Policy


When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in the future:

When you order we ask your name, address, email address, telephone number, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

We use your information only for the following purposes:

  • Processing your order
  • Updating you about the progress of your delivery or collection;
  • To serve personalised content to you;
  • To contact you if necessary to complete the order process.
  • If you consent, to notify you of products or special offers that may be of interest to you.

Your details may be disclosed to other businesses within the Willow and Silk organization and to reputable third parties (eg: shipping company)who will help process your order. Willow and Silk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable Australian Data Protection and consumer legislation.

We keep a record of your orders with us, so that we can deal with any issues that may arise in the future.

The information, which you supply to us, is treated with the highest level of confidentiality.

It is vital that the information you provide, when you register as a customer, is true and accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use