Terms & Conditions


Once you have placed an order on our website you will receive a confirmation email from the relevant platform. We will make our best efforts to supply you with those goods that you have ordered but in the rare circumstances that we are unable to supply you with these goods we are entitled to terminate the order for any reason and at any time up until the commencement of shipping of the products that you have ordered.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error

If there are any problems with your order, you will be contacted by the relevant platform or Willow and Silk informing you of any issues.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure in line with our data protection and Privacy Policy

You are entitled to cancel the order if you wish to do so, provided you exercise your right before we have dispatched your goods. Notification by telephone is not sufficient but must also be in writing. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to Willow and Silk at your own cost.

Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. Willow & Silk reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-sellable condition.

If you wish to exercise your right to cancel this contract prior to order dispatch, please email sales@directhub.com.au immediately.


Description of Products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions, measurements and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. You may refer these problems to sales@directhub.com.au and we will take measures to corrected the situation.


All prices are inclusive of GST (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery unless it specifically states that the price of the goods is inclusive of shipping costs.