Returns Policy

Thanks for ordering from Willow & Silk. We are sure you will absolutely love our products, and that they will beautify your home and garden. We know however, that there are those rare cases, where something needs to be returned, so we have detailed our returns policy for you below.  Our goals is to make your dealings with us as easy as possible.

If you do have an issue that needs to be resolved, please visit the Resolution Centre on the bottom left of the home page.


WHAT can be returned?

  • Damaged or defective products.
  • Incorrect Products 
  • Change of Mind Products

WHEN do items need to be returned by?
We need to be notified of an issue within 14 days of receiving it. Please raise a dispute in the Resolution Centre.

WHERE do items need to be returned to?
We will provide the return address to you via email, once we have liaised with you and decided if the products should be returned.

In some cases like damaged products there is no need to return them.  

HOW do customers return items?
If we jointly decide that the products should be returned, we will email you an Australia Post returns shipping label, for you to stick onto the securely wrapped product. You can then drop the package at your nearest Australia Post outlet. 

SHIPPING for returns?
If the item is damaged or incorrect then the Shipping are also refundable.

If there has been a change of mind or late cancellation, then the shipping costs are not refundable. 

CREDIT for returns?
You will be credited with the same payment method that you used when checking out.

Instore return option?
We do have a physical Warehouse in Melbourne Victoria, where you can return products. We will provide this address to you via email, once we have liaised with you and decided if the products should be returned.

Packing materials?
It is preferrable if retuned products are in their original packaging, however where this is not possible, any securely packaged returns would be accetable. 

We hope this answers all your questions, if you have any other questions, please email us on: [email protected] 

Have an awesome day